Enhanced Care Management

A new statewide Medi-Cal benefit available to populations of focus

Enhanced Care Management will address clinical and non-clinical needs of the highest-need enrollees through intensive coordination of health and health-related services. It will meet enrollees wherever they are – on the street, in a shelter, in their doctor’s office, or at home.

Additionally, enrollees will have access to Community Support to meet their social needs, including medically supportive foods or housing support. Enrollees will have a single Enhanced Care Manager that will coordinate care and services among the physical, behavioral, dental, developmental, and social services delivery systems, making it easier for them to get the right care at the right time. 

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Call Us: 844-737-3638

Insurances Accepted

We accept most insurances, including Medi-Cal and Medicare, as well as select Medi-Cal and Medicare plans.

What is Enhanced Care Management?

Enhanced Care Management is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered. Learn more about ECM.

Enhanced Care Management is the key part of CalAIM, which is a new statewide Medi-Cal benefit available to “populations of focus”, including:

  • Individuals and families experiencing homelessness.

  • Adults, youth, and children who are high utilizers of avoidable emergency department, hospital, or short-term skilled nursing facility services.

  • Adults with serious mental illness or substance use disorder.

  • Children and youth with serious emotional disturbance, identified to be at clinical high risk for psychosis or experiencing a first episode of psychosis.

  • Adults and youth who are incarcerated and transitioning to the community.

  • Adults at risk of institutionalization and eligible for long-term care.

  • Adult nursing facility residents transitioning to the community.

  • Children and youth enrolled in California Children’s Services (CCS) with additional needs beyond CCS.

  • Children and youth involved in child welfare (including those with a history of involvement in welfare, and foster care up to age 26)

Schedule appointment

Book an appointment with one of our behavioral health specialists and get on track to a clearer path ahead.

Office: (844) 737-3638 | Fax: (619) 403-9496

info@serenehealth.com | www.serenehealth.com

PATIENT REGISTRATION

Please follow the instructions and complete the Enrollment Form, today. We encourage you to read the Summary of Benefits before completing an Individual Enrollment Request form.

START YOUR SESSION

Begin your Telehealth session and speak to one of our providers. Our hundreds of psychologists and providers are available 7 days a week, 365 days a year. Your well-being is our #1 priority.

The Serene Mission

The Essence of Care is Treating the Whole Person

We are on a mission to help everyone, one person at a time, with traditional methods and modern technology.

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